Terms of Service
Please read these Terms and Conditions carefully before accessing or using the logistics services, APIs, and platforms provided by Trun Logistics.
Introduction
Welcome to Trun Logistics (“Company”, “we”, “our”, or “us”), a brand owned by Prune DCS Pvt. Ltd. These Terms and Conditions (“Terms”) govern your access to and use of our website, services, delivery network, APIs, and related platforms (collectively, the “Services”).
By accessing our website or using our Services, you agree to be bound by these Terms. If you do not agree, you must not use our Services.
Services Overview
Trun Logistics provides comprehensive logistics and delivery solutions, including but not limited to:
Delivery Solutions
Hyperlocal delivery (20–60 minute intra-city delivery)
Same-Day Delivery (SDD)
Next-Day Delivery (NDD)
Critical and priority express shipments
Operations & Integrations
Reverse logistics and hassle-free return pickups
Robust API-based logistics integrations
Franchise and delivery partner network programs
Dedicated enterprise fulfillment options
* Service availability and delivery speeds may vary depending on geographic location, weather conditions, and operational constraints.
Eligibility
To access and use our Services, you must satisfy the following criteria:
Be at least 18 years of age
Have the legal authority and capacity to enter into binding agreements
Provide authentic, accurate, and complete registration information
Comply fully with all applicable local, national, and international laws
Businesses utilizing our API or corporate integration services must be legally registered commercial entities.
Account Registration & Information
Certain features and Services may require you to register for an account. You agree to:
Provide accurate, current, and complete registration details
Maintain the confidentiality of your login credentials and passwords
Notify us immediately upon suspecting any unauthorized access or security breach
Trun Logistics is not responsible for any loss or damages arising from your failure to safeguard your account credentials.
Booking & Service Requests
When submitting a shipment or booking request through our platform, you affirm and agree that:
Sender Responsibilities
All shipment and weight details are accurate
Parcel contents strictly comply with applicable laws
You are duly authorized to send and ship the item
Pickup and destination addresses are complete and precise
Right of Refusal
We reserve the right to decline or cancel shipments in cases of:
Incorrect or incomplete recipient information
Suspicion of restricted or prohibited goods
Unforeseen operational or logistical constraints
Prohibited Items
To maintain network safety and comply with statutory regulations, users are strictly prohibited from booking or shipping the following:
Strictly Prohibited Goods
Illegal goods and contraband
Hazardous, toxic, or flammable materials
Weapons, explosives, or ammunition
Narcotics, drugs, or controlled substances
Perishable goods (unless explicitly contracted)
High-value valuables exceeding standard declared limits
The Company reserves the right to inspect, withhold, or report any suspicious shipments to law enforcement authorities.
Delivery Timelines
Standard delivery windows across Hyperlocal, Same-Day, and Next-Day deliveries are governed by operational conditions:
Target Windows
Estimated timelines are operational targets
Deliveries depend on traffic, weather, and accessibility
Not guaranteed unless backed by a formal SLA agreement
Exceptions
Delays caused by inaccurate recipient details
Recipient unavailability at the time of delivery
Unforeseen roadblocks or natural disruptions
Failed Deliveries
A delivery attempt may be marked as failed due to any of the following factors:
Recipient not available at destination
Incorrect or incomplete address details
Recipient refusing to accept package
Restricted or gated access without clearance
Subsequent delivery re-attempts may be subject to additional service charges.
Reverse Logistics & Returns
For reverse logistics and item pickup requests:
Items must be securely and properly packed prior to driver arrival
Return eligibility and refunds are governed strictly by the origin merchant’s policy
Damages resulting from inadequate or improper packaging are not covered
Reverse pickup schedules are operational targets and not guaranteed unless contractually specified.
Charges & Payments
Pricing, invoices, and billing terms are structured as follows:
Pricing & Taxes
Charges are calculated per agreed commercial terms and weight/distance
All quoted rates are subject to applicable GST and local taxes
Special handling or surcharges may apply for high-priority shipments
Billing & Settlements
Payments must be settled within the agreed billing cycle
Late payments may attract interest penalties or service suspension
Disputed invoices must be notified within 7 business days
Limitation of Liability
To the maximum extent permitted under applicable law:
Our aggregate liability for lost or damaged goods is limited to the declared shipment value or the contractual liability cap
We are not liable for indirect, incidental, special, or consequential damages (including loss of business profits)
We bear no liability for delays or damages resulting from Force Majeure events
In no circumstance shall our liability exceed the actual delivery fee paid for the specific shipment.
Force Majeure
Trun Logistics is not liable for performance failures or delivery delays caused by events beyond reasonable control, including:
Natural disasters
Government restrictions
Civil unrest
Labor strikes
Pandemic events
Traffic disruptions
API & Technology Use
Commercial partners and developers accessing our API services agree to:
Never misuse, decompile, reverse-engineer, or disrupt platform infrastructure
Maintain secure API token handling and robust cryptographic practices
Use API endpoints strictly for authorized shipment tracking and logistics workflows
Unauthorized access attempts or API abuse will lead to immediate API key revocation and potential legal remedies.
Intellectual Property
All platform content, graphics, logos, trademarks, mobile applications, routing algorithms, and underlying software are the exclusive intellectual property of Trun Logistics and Prune DCS Pvt. Ltd.
No content or brand asset may be copied, modified, reproduced, or distributed without prior written authorization.
Delivery Partner & Franchise Terms
Specialized terms, SLA agreements, and payout structures apply to:
Onboarded Delivery Partners and Fleet Operators
Franchise Hub Partners and Area Developers
Enterprise Clients with dedicated service agreements
These Terms of Service do not supersede or replace individually executed contractual agreements.
Data Privacy
Your usage of our Services is also governed by our Privacy Policy. We collect, store, and handle your data with enterprise-grade security in strict compliance with applicable data protection laws.
Termination
We reserve the right to suspend or terminate service access or user accounts immediately if:
Any provisions of these Terms are violated
Fraudulent or illegal activity is detected
Invoices or fees remain overdue
Restricted or dangerous goods are consigned
Governing Law & Jurisdiction
These Terms shall be governed by and interpreted under the laws of India. Any legal disputes or claims arising hereunder shall be subject to the exclusive jurisdiction of the competent courts in New Delhi, India.
Amendments to Terms
We reserve the right to revise or update these Terms periodically. Any updates will be posted on this page along with an updated effective date. Continued use of the Services following modifications indicates acceptance of the revised Terms.
Contact Information
For any inquiries, requests, or questions regarding these Terms:
Trun Logistics
D-84, G2, Vyapar Marg, D Block, Sector 2, Noida, Uttar Pradesh 201301