Refund & Cancellation Policy
Our cancellation and refund terms for hyperlocal, same-day, and next-day services.
Cancellation Policy
Before Pickup:
Orders may be cancelled without charge if cancelled before rider allocation.
After Rider Allocation:
A cancellation fee may apply if -
Rider has been assigned
Rider is en route to pickup
After Pickup:
Orders can be cancelled once the shipment has been picked up but additional RTO Charges will apply
Refund Policy
Refunds may be applicable in cases of:
Duplicate payment
Service not initiated
Confirmed operational failure attributable to Trun Logistics
Refunds are processed within:
5–10 business days (depending on payment method).
Non-Refundable Situations
Refunds will not be issued for:
Non-Refundable Cases
Incorrect address provided
Recipient unavailability
Customer-requested cancellation after pickup
Delays caused by force majeure
Prohibited item shipments
Reverse Shipment Charges
Return-to-origin (RTO) or reverse pickup charges may apply as per agreed commercial terms.