Privacy Policy
Please read this Privacy Policy carefully to understand how Trun Logistics collects, uses, and safeguards your personal data.
Introduction
Trun Logistics (“Company”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you:
Visit our website
Use our delivery services
Integrate with our APIs
Register as a customer, delivery partner, or franchise partner
Contact us through our website or mobile applications
By using our Services, you consent to the practices described in this Privacy Policy.
Information We Collect
We may collect the following types of information across our services:
A. Personal Information
Full name
Email address
Phone number
Business name
Company details
Government-issued identification (for partners/franchisees)
Payment details (processed through secure payment gateways)
B. Shipment & Delivery Information
Pickup and delivery addresses
Sender and recipient details
Parcel details
Delivery preferences
Delivery confirmation data
C. Technical Information
IP address
Device type
Browser type
Operating system
Location data (for delivery tracking)
Cookies and usage data
D. Partner Information
For delivery partners and franchise partners:
Identity documents
Bank account details
Vehicle information
Background verification data
How We Use Your Information
We use collected information for the following operational and service purposes:
Provide hyperlocal, same-day, and next-day delivery services
Process bookings and shipments
Facilitate reverse logistics
Enable real-time tracking
Manage payments and billing
Improve service quality and route optimization
Communicate delivery updates
Prevent fraud and misuse
Comply with legal obligations
Support API integrations
Manage partner onboarding and operations
We do not sell personal data to any third party.
Legal Basis for Processing
We process personal data based on recognized legal grounds:
Performance of contractual obligations
User consent
Compliance with legal requirements
Legitimate business interests
Fraud prevention and security requirements
Data Sharing & Disclosure
We may share relevant data with trusted entities under strict confidentiality:
A. Operational Partners
Delivery personnel
Fleet partners
Franchise operators
B. Technology Providers
Cloud hosting providers
Analytics services
Payment processors
CRM systems
C. Legal & Regulatory
When required by law, court order, or regulatory directive under strict compliance.
Data Retention
We retain personal data only as long as necessary for:
Service fulfillment
Accounting and tax compliance
Legal and regulatory requirements
Dispute resolution
* Data retention periods may vary depending on service type and statutory requirements.
Cookies & Tracking Technologies
We use cookies and similar technologies to:
Enhance user experience
Analyze website traffic
Improve service performance
Store session information
Users may disable cookies via browser settings; however, some features may not function properly.
Data Security
We implement appropriate technical and organizational measures, including:
Encrypted data transmission (HTTPS / SSL)
Secure and restricted-access servers
Role-based access control restrictions
Regular security audits
Fraud detection and prevention systems
While we strive to protect personal data, no method of electronic transmission is 100% secure.
User Rights
Subject to applicable law, you may have the right to:
Access your personal data
Request correction of inaccurate data
Request deletion of personal data
Withdraw previously given consent
Object to certain data processing activities
Request data portability (where applicable)
Requests can be made directly via our contact details below.
Delivery Partner & Franchise Data
Delivery partners and franchise partners provide additional information for operational and compliance purposes. Such information is used strictly for:
Identity verification & background checks
Operational coordination and dispatch
Payout and settlement processing
Compliance with regulatory and statutory requirements
API & Integration Data
Businesses integrating with our API may exchange shipment and tracking data. Clients are responsible for:
Ensuring lawful data collection from their end-users
Informing their customers of data sharing with logistics providers
Maintaining secure API key handling and integration practices
We process such integration data solely for service execution.
Children's Privacy
Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of external sites.
International Data Transfers
If data is processed outside India, we ensure appropriate safeguards are in place in accordance with applicable data protection laws.
Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with the revised date. Continued use of our Services constitutes acceptance of the updated policy.
Contact Information
For privacy-related inquiries, requests, or questions regarding your personal data:
Trun Logistics
D-84, G2, Vyapar Marg, D Block, Sector 2, Noida, Uttar Pradesh 201301